Shipping Method & Cost:
All orders to the US are dispatched via Insured USPS Signed For Priority Mail 1-3 day delivery (excluding weekends). All orders outside the USA are dispatched via UPS.
All deliveries normally require a signature. However, during the coronavirus outbreak, USPS may instead log the name of the person who receives it. Orders are fully insured by us whilst in transit.
Order Prices and Delivery Address
All orders with US delivery address = FREE.
We ship worldwide using UPS. Rates vary and are calculated during checkout.
Dispatching Your Order
If you place your order before 2pm Mountain Time on a working day and your item is in stock, we will endeavor to dispatch your order on the same day. During very busy periods however, your order may be dispatched the following working day.
Your credit or debit card is charged when you place your order.
Jewelry items in the same order are grouped for postage. The order is only posted once all the items become available (are in stock). You can order items separately if you require quicker delivery.
Certain items of Clogau jewelry made of 10kt, 14kt and 18kt gold is made to order. These items are set by Clogau's craftsmen, sent to the British Assay Office for hallmarking and finally checked by Clogau for quality control. Please check within the item's description – whether on this website or within our brochure – for delivery times on these items (usually 6 to 8 weeks). If you are in any doubt, feel free to contact us.
Delivering Your Order
A signature is required on delivery. If nobody is at the delivery address, the courier will leave a calling card with details for you to make alternative arrangements to retrieve your parcel.
Courier deliveries that are not rearranged by you within the specified time provided on your courier notice are sent back to us. Additional postage charges will apply. Re-deliveries or pick-up from the USPS are available to arrange online, with further details available on the calling card.
Please note that USPS do not deliver on Sundays.
We realize the importance of creating the right first impression. Each piece is hand-picked in branded presentation boxes and will arrive in an anonymous parcel, with no branding.